Sickness & cancellation policy

At Move and Mend With Em, your health and wellbeing, and that of other clients, is my priority. This policy keeps the space safe and protects appointment availability for everyone.

1. If you are unwell

Please do not attend your appointment if you have:

• A fever or high temperature.
• Flu-like symptoms.
• Vomiting or diarrhoea within the last 48 hours.
• A contagious illness (for example COVID-19, norovirus or chickenpox).
• An unexplained rash or infectious skin condition.
• Any condition your GP has advised requires rest or medical supervision.

Massage can place additional stress on the body, potentially worsening symptoms or delaying recovery, and close-contact therapy increases the risk of spreading infection. If you are unsure whether treatment is appropriate, please contact me before your appointment.

2. Attending while symptomatic

If you arrive displaying symptoms of illness, I reserve the right to refuse treatment in the interest of health and safety. In this situation, the full treatment fee will be charged, because massage may exacerbate illness, close-contact therapy increases the risk of contamination, and the appointment time cannot be reallocated at short notice.

3. Short-notice illness

If you become unwell within 24 to 48 hours of your appointment, please let me know as soon as possible. Genuine illness will not automatically be penalised. Repeated last-minute sickness cancellations may require prepayment for future bookings.

4. 48-hour cancellation policy

• Appointments require at least 48 hours’ notice to cancel or reschedule.
• Less than 48 hours’ notice may incur a 50% charge.
• Less than 24 hours’ notice or non-attendance will incur 100% of the treatment fee.
• Late arrivals may result in reduced treatment time, while the full fee remains payable.

This policy protects appointment availability and supports the sustainability of a small business.

5. If I am unwell

If I am unwell or unable to provide treatment, you will be notified as soon as possible and your appointment rescheduled at a convenient time. Any payments made will be transferred, or refunded if you prefer.

6. Agreement

By booking an appointment, you confirm that you are fit to receive massage therapy, that you will not attend while knowingly unwell, that you understand treatment may be refused if you present with symptoms, and that you agree to this sickness and cancellation policy.